Advent Will Be Closed 11/23 though 11/25
Advent Properties will be closed Wednesday, November 23, 2016 through Friday, November 25, 2016 for the Thanksgiving Holiday. We will return to regular business hours Monday, November 28, 2016.
If you have an Emergency Maintenance Issue, please call our Emergency Maintenance Number. 510.488.4435
If your maintenance issue is not an emergency, please submit your request online.
Click Here to Log In
What Constitutes An Emergency?
1. Major Water Leaks: There are two types of water leaks: those that can wait, and those that can't. If the leak can be contained in a bucket until a maintenance person is available, it probably isn't considered an emergency. (Small leaks underneath a kitchen sink, for example, can likely wait.) A gushing broken pipe, on the other hand, is most definitely worth a call to the emergency maintenance line.
2. Heater Not Functioning: If is below 50 degrees outside and your apartment heat isn't working, bundle up and give the emergency maintenance line a ring.
3. Potential Gas Leak: If you suspect there is a gas leak in your apartment, call maintenance ASAP! Gas is easily ignited, and is poisonous if inhaled in large amounts, so it's important to act immediately. You'll know there's a natural gas leak from it's telltale rotten egg smell. Be sure to turn off the malfunctioning appliance and it's gas supply line, then leave your apartment until repairs can be made.
4. Power Outage: Any major electrical failure, be it inside your apartment or in lighted outdoor areas, is considered an emergency. Before you contact maintenance, however, be sure you've tried resetting the circuit breakers, resetting the GFI breakers on your outlets, and you've checked any fuses that might be burned out.
5. Appliances Not Working: If any of your major appliances, such as the stove or refrigerator stop functioning properly, please submit an online maintenance request using the link above and we will have it fixed as soon as possible.
Safe Travels and Happy Thanksgiving!
- Team Advent